Global Executive Travel offer a range of travel insurance products with direct online access to QBE Travel Insurance Limited.
We are constantly creating new ways to help make travel arrangements easier, yet never losing sight of the fact that our success is based on providing service and cost effective travel insurance for our clients. |
| Global Surf Travel Pty. Ltd. ABN 79 083 338 649 trading as Global Executive travel is authorised by QBE Insurance Australia (Limited) to deal in QBE travel insurance products on their behalf. |
We can directly issue or vary QBE travel insurance as the distributor in accordance with the underwriting guidelines. |
In some cases we may need to arrange for QBE to do this if we are not able to act under the underwriting guidelines. |
QBE as the insurer of the product and us as the agent, do not act on your behalf |
We do not have any authority to give you any advice (i.e. recommendation or opinion about the financial product). |
We can provide you with factual information on the product to help you decide if it is right for you. The choice is yours. |
We will never ask you to provide personal information like your bank details, credit card details, driver's license or passport number via email. |
If you are making an online booking through us by phone, and are required to provide us with your credit card details, this will be carried out within a secure browser window. |
All information is entered directly to the QBE site and once entered all information is coded and then deleted at the completion of the purchase. |
We may charge a fee for additional services provided to you after you have been issued with a policy. This may include but is not limited to alterations and other changes to your policy. |
We will notify you of any fee at the time you make a request for additional services. |
QBE is the Product Issuer of this travel insurance. QBE have prepared the brochure that contains the following sections.
You should read the Product Disclosure Statement, including 'Duty of Disclosure', 'Privacy Policy' and 'Dispute Resolution', 'Financial Services Guide' and 'Making A Claim' for information regarding all claims. |
If You Have a Complaint
If you ever have a complaint, you should refer the matter to QBE, using the contact details in the Product Disclosure Statement.
QBE has procedures in place to help resolve any issues you may have. |
| QBE’s contact details are: |
| Customer Service |
Toll Free: 1300 555 017 Fax: (03) 8523 2977Email: travel.service@qbe.com |
| Claims |
Toll Free: 1300 555 017 Fax: (03) 8523 2723 Email: travel.claims@qbe.com |
| Medical Services |
Toll Free: 1300 555 017 Phone: (03) 8523 2743 Fax: (03) 8523 2961 |
| OMEGA |
Toll Free: 1300 555 019 Phone (03) 8523 2800 (within Australia) Fax: (03) 8523 2815
Email: omega@qbe.com |
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24hr World-Wide Emergency Assistance
QBE's - OMEGA is a Worldwide Travellers Assistance Service on call 24/7 to provide you with assistance when you need it most. One call connects you to our experienced case managers who are specially trained to deal with difficulties that may confront ravellers overseas. Passport Partner Assistance Card provided with your policy, contains the information needed to activate this service for Medical, Hospital, Repatriation, Reschedule Travel Plans, Loss of Passport, Visa, Travel Documents, Luggage etc in an emergency |
| All Policies have a 14 Day Cooling-off Period ...You should be aware that exclusions do apply. For detailed information about the benefits, exclusions, the circumstances under which and times benefits are provided, and the process for making a claim please read the full Policy Wording attached to the policy |
| Global Surf Travel Pty Ltd (ABN 79 083 338 649) is an Authorised Distributor for QBE Insurance (Australia) Limited (ABN 78 003 191 035) AFSL 239545 |
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| Here are some tips to help make your vacation a success: |
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Change your watch as soon as you begin your journey if you are moving between time zones. This means you should get straight into the habit of eating and sleeping to the local time of your destination; it helps with jet lag! |
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Take a photocopy of your itinerary, passport, credit cards, travel insurance documents and important phone numbers and keep them separate from the originals, in case of loss or theft. |
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Recharge your mobile phone or laptop whilst you are waiting for connecting flights. There are often electrical outlets under windows in airports |
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If you roll your clothes when packing they won’t move about so much in your case and will hardly need ironing. This is especially useful with the new cases that are pulled upright. |
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Consider the ‘bundle’ method of packing – layout outfits that go together e.g. jacket, trousers/skirt, shirt, underwear and wrap these around the shoes that you will wear with them. You now have a bundle that you can use at your convenience rather than frantically looking for matching items. |
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Shoes are one of the most difficult things to pack; they are bulky and weighty, so try wearing your heaviest pair during the journey, more room for all that shopping! |
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Be prepared for delays; bring an inflatable pillow/eye mask, a book or magazine, music, deck of cards and a SENSE OF HUMOUR |
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For longer stays in a country, or where the security situation is volatile, register your details at the local Australian embassy, high commission or consulate, or online. This will help us help you in an emergency. |
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Make an appointment with your doctor or travel clinic to have a basic check-up and find out if any vaccinations or health checks are required at least 6-12 weeks before you depart. |
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Parents travelling with children may wish to read the brochure, 'Tips for travelling parents' which can be found online at www.smartraveller.gov.au |
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